A credit card is required to hold appointments at NW Lash and Beauty Studio. If you choose not to provide your credit card information, we will not hold your appointment.
Less than 24-hour notice will result in a charge equal to 50% of the reserved amount.
NO SHOWS will be charged 100% of the reserved service amount.
If appointments are made within a 24-hour period and need to cancel, the client must then cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved amount.
Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
If I Have An Allergic Reaction Or Would Like My Lashes Removed For Any Reason Will I Be Issued A Refund?
We always stand behind our work and strive to provide the best experience possible, however, due to the cost incurred in time and materials we do not offer refunds at this time. When deemed fit, a voucher may be provided for a similar service. Please keep in mind that an allergic reaction can be an unforeseen event that we are unable to predict. We strongly recommend that you look at photos, ask questions and be entirely sure this is a service that you would like to have before you invest in the service. If for any reason you are unhappy with the appearance of your lashes or are experiencing a lot of lash extension loss (20-30), please notify us within 24 hours of your service. If we are able to alter the look of your extensions in any way to make them more to your preference we will do so at either no charge to you or for a very reasonable price if the work is extensive. After 48 hours of the original service, it will be considered a regular service. Again, removal for an allergic reaction is complimentary and professional removal is strongly recommended.
Lash Fills On Work That Was Done Outside Of NW Lash and Beauty Studio
Children in the Salon
We understand how challenging it is finding time to spend on yourself and that time doesn't always align with your childcare needs. However, our policy strictly prohibits unsupervised children in the salon. Also, young children in carriers/strollers may not be placed near the service areas or on your lap. Our concerns are for the safety of your children. We kindly request ONLY those receiving services be present in the service areas. Older children (12+) that are capable of sitting quietly, may wait in the provided waiting area. Clients that show up with children younger than 12, that do not have another adult to supervise them, will be asked to reschedule their appointment. Cancellation fees may apply. We greatly appreciate your compliance with our child safety policy.
Unfortunately, not all of our services are safe while you are pregnant. We recommend that you wait until you are not pregnant to receive Lash Perms. All other services are deemed safe.
Prices - Payments - Gratuities
We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discover. Personal checks are not accepted and we do not give cash back on credit card transactions. Gratuities are not included in the price of our services. Our artists work on a tiered system that reflects their level of expertise. The prices quoted are the starting prices for the service and may be higher depending on the stylist. Upon completing training sessions and educational workshops with industry leaders, our artists prices increase to reflect their speed and new skill level. All prices are subject to change without notice.
For cleanliness and sanitary purposes we please ask for you to not bring food into the salon.